Help Centre

How do I create an account?

Choose Sign in, then Continue securely. On the next screen, choose the option to create an account and follow the email verification steps. See our Terms of Service and Privacy Policy.

How do enrollment and payment work?

Browse courses, select an available cohort and follow the enrollment and payment steps when enrollment is open. Coming Soon examples cannot be enrolled in. Review the course details and Refund Policy before paying.

How do I join a live class?

Sign in and open My learning. Open your enrolled course and use its class join control when available. Access depends on your enrollment and the class schedule.

Where can I find class schedules?

Check the course's cohort schedule and your learner dashboard. Check again before class for any rescheduling or cancellation updates.

How is attendance recorded?

BBTrain records your participation time when you join and leave a live class. Check your dashboard for attendance information and contact support if something looks incorrect.

Where are course resources?

Available resources appear in your enrolled course. Access requires an active paid enrollment and ends when the cohort is completed, so review course materials during the course.

How do assessments work?

Eligible courses offer multiple-choice assessments that are graded automatically. Open the assessment from your learner area and review the course's assessment and completion rules.

Where can I find my certificates?

Earned certificates appear in My certificates on your dashboard. You can open a certificate and share its page link. Learn more about certificates.

How do I apply to teach?

Visit Become an instructor and follow the application steps. Instructor applications are reviewed before approval. Read the Instructor Terms before applying.

How do I verify my email?

Follow the verification instructions sent when you create your account. If a resend option is available on the verification screen, use it to request another message.

Didn't receive an email? Check your Spam or Junk folder.

Still need help? Contact support.